Your feedback is extremely important to Heptacare Health. We constantly seek your feedback to improve and evolve our services, understand what is important to you, what we are doing well, and identify the areas where we need to make improvements. At Heptacare Health, your feedback can help us ensure and enhance the overall patient experience.
If you have any suggestions or feedback to share regarding Heptacare Health services, or if you faced any inconvenience during the process of consultation, treatment, or surgery, you can leave your comments here. Our Heptacare Health care coordinators will personally get back to you as early as possible to ensure that the problem is immediately addressed.
Heptacare Health values every patient’s voice. Your insights help us improve our care quality and tailor our services to meet your expectations. Thank you for choosing Heptacare Health, where your well-being is our priority.
At Heptacare Health, we truly believe that healing goes beyond medicine. It begins with compassion, trust, and open communication. That’s why your opinions and insights play a crucial role in how we shape our care delivery—today, tomorrow, and in the future.
Whether your experience with us was smooth or you faced unexpected challenges, sharing it allows us to reflect, respond, and reach new levels of patient satisfaction. Each piece of feedback—positive or constructive—is reviewed with seriousness and empathy by our quality assurance team and leadership.
Our goal is not just to treat illnesses but to improve lives. And to do that, we must know exactly how you feel about the care you received—from the moment you walked in for a consultation to your final follow-up.
Some of the key areas we continuously monitor and improve based on your feedback include:
Timeliness of service – From appointment scheduling to waiting times.
Clarity of communication – Ensuring doctors and staff explain treatment steps clearly.
Comfort and cleanliness – Maintaining hygienic and pleasant environments.
Staff behavior – Making sure every patient is treated with respect and empathy.
Post-treatment follow-ups – Checking on recovery and addressing doubts.
Emergency responsiveness – Being available and responsive in critical moments.
Your review also helps us provide better training to our team, strengthen our internal processes, and offer personalized care with enhanced technology and efficiency.
We encourage you to share your experience in any of the following ways:
By filling out the Patient Feedback Form provided at the front desk or digitally.
Speaking directly with our Care Coordinator after your appointment or procedure.
Sending a message via our official website or WhatsApp number.
Rating us or leaving a review on Google, Practo, or social media platforms.
Every response you provide is confidential, reviewed sincerely, and responded to wherever necessary. If you faced any specific inconvenience, please be as detailed as possible - so we can resolve the matter quickly and prevent it from recurring.
Just one sentence from you could help another patient have a better, safer experience.
So don’t hold back—we welcome every honest thought.
We recognize that choosing a healthcare provider is a deeply personal decision. Thank you for choosing Heptacare Health and allowing us to be part of your journey to recovery and wellness. We are constantly striving to deliver care that is not only medically excellent but also deeply human in every interaction.
Your feedback is not just data - it’s a gift that helps us grow stronger as a healthcare institution. Let us continue to serve you better, one insight at a time.
Together, we can make Heptacare Health a place where every patient feels heard, supported, and healed.
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+91 7989832859
3rd floor 402, Andhra University North Campus, Visakhapatnam, Andhra Pradesh 530003
contact@heptacarehealth.com
At Heptacare Health, we truly believe that every patient deserves to be heard, respected, and supported. After all, behind every feedback form is a human story—your story—and we treat it with the attention it deserves. Consequently, your experience can help us bring meaningful changes not only to the services you receive but also to how every patient is treated hereafter.
Moreover, we recognize that healthcare is an emotional journey. From the initial diagnosis to post-operative care, every moment can be overwhelming. That’s why our goal is to be a source of strength during these moments, and your feedback lets us know whether we are living up to that promise.
Even so, sometimes a small improvement—a quicker follow-up call, a more comforting room atmosphere, or a friendlier interaction—can make a world of difference. For this reason, your suggestions are not only welcome but essential.
We’re proud of the trust thousands of patients have placed in us, and we’re equally proud of how that trust has helped us become better each day. Nevertheless, we’re not stopping here. We are committed to becoming the best version of ourselves—with your voice guiding us.
Therefore, if something delighted you, tell us. On the other hand, if something could have been better, we’re listening. Your honest and detailed input helps shape a more responsive, reliable, and reassuring healthcare environment for everyone.
In conclusion, thank you once again for being part of the Heptacare Health family. Your care is our priority—always.
Getting an accurate diagnosis can be one of the most impactful experiences that you can have.
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